Our Refund Policy – Retail Purchases

Thank you for purchasing from our store, we appreciate your support.

If you are not entirely satisfied with your purchase, we are here to help.

Returns

You have fourteen (14) days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in it’s original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Our Refund Policy – Service Purchases

Thank you for purchasing a ticket for one of our events, we appreciate your support.

If you are, or a person in your group, is unable to attend, we are here to help.

Refunds

To be eligible for a full refund, you must contact us seven (7) days prior to the scheduled event.

If you contact us with less than seven (7) days prior to the scheduled event, but no less than forty-eight (48) hours, you are entitled to a 50% refund of the purchase price.

If you contact us with less than forty-eight (48) hours prior to the scheduled event a refund will not apply, however, you will receive a credit for a future event.

Contact Us

If you have any questions on how to return your item to us, contact us as soon as possible.

Noel Fitzpatrick
Email: info@thetrufflehouse.com.au
Mobile: 0423 211 408